Return Policy for Bazzar Gate E-commerce

Effective Date: 25/04/2024

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused, undamaged, and in its original packaging with all original tags, labels, and accessories.
• The product must be returned within 10 days of delivery.
• Certain products, such as perishable goods, digital downloads, or personalized items, are not eligible for return unless they are defective or damaged upon receipt.

2. How to Request a Return

To request a return, follow these steps:

1. Contact our customer service team at [email protected] to initiate the return process.
2. Provide your order number, product details, and the reason for the return.
3. Our customer service team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number, which you must include with your return package.

3. Return Shipping

Once you have received your RMA number, return the product to the following address:

Business Bay, The Prime Tower, Office 902

Please note:

• You are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.
• Use a trackable shipping method to ensure your return is received. We are not responsible for lost or misdirected returns.
• Retain proof of shipping until your return has been processed.

4. Processing Your Return

After we receive your returned product, we will inspect it to ensure it meets our return conditions. If approved, we will process your return as follows:

• Refund: If you choose a refund, it will be issued to the original payment method within [number] business days.
• Store Credit: If you choose store credit, we will issue a credit to your account for future purchases.

If the return is rejected (e.g., due to signs of use or damage), we will contact you to discuss the next steps.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, you must return the original item and place a new order.

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at [Insert Email Address] or [Insert Phone Number]. Provide details and, if possible, attach photos of the damage. We will arrange for a replacement or a refund, and we will cover the cost of return shipping.

7. Contact Us

If you have any questions about this Return Policy, please contact us at:

• Email: [email protected]

Thank you for choosing Bazzar Gate E-commerce. We strive to provide excellent customer service and appreciate your feedback.